Shipping

Shipping terms

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am EST will not be shipped out until the next business day. If you order after 11 am EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

Shipping rates & Delivery time

Returns

Returns

Standard Returns Policy 

We always hope that you will love our products. Our standard returns policy lasts 7 days from time of delivery of goods. If longer than 14 days have gone by, unfortunately we cannot offer you a refund or exchange.

Before we process a return we would hope an opportunity to trouble shoot your issues. Often a remedy is found, without the need to return.

To complete your return, we require a receipt (order number) or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item if the purpose of return is not the fault of ALLDOCK USA LLC or fair and reasonable remedy is not accepted . Shipping costs are non-refundable. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How to return items?

1. Let us know

Before returning your purchase please contact us to lodge an enquiry.

2. Send items

Please pack the items you wish to return securely in a shipping box and send it to the following address.

Attention : ALLDOCK Customer Care
NJ Pick Pack LLC
1801 Eden RD
Millville, NJ 08332
USA

Afterwards, please provide us with the tracking number.

3. Assesment and decision

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There may be certain situations where only partial refunds are granted, these include:

• Any item not in its original condition
• Is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

If you are approved, then your refund will be processed, a confirmation email of the refund initiation will be sent to you. The credit will automatically be applied to your credit card or original method of payment.

If you haven’t yet received a refund, and you feel there may be an issue, please make sure to do the following before contacting us:

• Check your bank account again
• Contact your credit card company, it may take some time before your refund is officially posted
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchange for Damaged or Defective Goods

We only replace or repair items if they are defective or damaged and fall within the manufacturers 12 month limited warranty period stipulated in the enclosed assembly instructions.

Before returning your purchase please contact us to lodge an enquiry. We will initially attempt to trouble shoot your issue. If your issue can not be resolved, we will provide next steps which will most likely require returning the item via Prepaid Return Label to our Customer Care Team, for assessment.